CRM - Call Center, Sales and Service Assurance providing complete solution. Business analysis and full stack development over MS Dynamics 365 and Amdocs CRM platforms. Microsoft Certified Solutions Associate and business partner. Business Analysis, Gap Analysis, Business and Technical Design, Development, Improve User Experience, Business and Technical Documentation, Development Management, Infrastructure and delivery. Customer’s trusted advisor. Understanding business needs, uniquely combined with extensive development expertise, allows providing an optimized solution, fully aligned with client’s expectations. Strong technical development experience with clear business view, guarantee robust, uncompromised implementation, avoiding potential gaps between business needs and actual deployed solution.