Often while thinking about enhancing customer experience, you consider service and support as the crucial factors. However, delighting customers and encouraging them to spend more is not enough. You need to strengthen their loyalty, make them feel like a part of your brand. That’s possible with customer engagement. Engagement ensures that customers and their feedback are valued. They are not just random customers but someone you have a good relationship with.
When working with CRM Package Deployer, it always does an "Upgrade" process while importing a new solution. Please check out this post to find out more about the different solution update processes: