Functional topics in Dynamics 365, CDS and Power Platform. Discover all our articles

Seamless Fusion: Enhancing Web Experiences through Dynamics 365 Portal and Customer Insights Integration

Seamless Fusion: Enhancing Web Experiences through Dynamics 365 Portal and Customer Insights Integration

Fri, 11/17/2023 - 09:05 By Maulik Shah

CRM has been a critical component of today's business, which has helped around 70% of businesses get the right customer insights and improve customer experience. If you also want to improve the web experience for your business, then you must create a seamless, customised shopping experience for your customers.

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The complexity trap and why a clean design is a good idea even if "everything works."

Fri, 11/10/2023 - 11:21 By David Uhlmann

Over the past decade, a recurring phrase I've heard is: "Why replace systems or tools that are functioning well?" The rule of "never change a running system" is often repeated and seems like a golden rule in IT. One potential response to this is described in the concept of the "complexity trap," a phenomenon prevalent especially in the IT industry. For more general information about this phenomenon there are plenty of articles out there.

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Connect Instantly With Onfield Agents Via Live Chat in Your Location Intelligence Tool

Fri, 08/04/2023 - 07:21 By Maulik Shah

We're thrilled to announce the introduction of a new feature: Live Chat, in our Location Intelligence tool MappyField 365. This exciting addition will offer better and instant communication between on-field agents and their managers, leading to improved productivity and streamlined operations.


Maximising Sales Growth with Dynamics Partner Portal's Enhanced Functionality

Mon, 06/05/2023 - 05:58 By Maulik Shah

Several businesses have partners that make various business decisions, frame strategies, and invest together. To do all this smoothly, proper communication should be there. If there are misunderstandings, that can ultimately lead to the failure of the strategy and the relation between the partners resulting in a negative effect on the business. 

Discover how the Dynamics 365 Self-Service Portal can optimize your business operations. Get started with ABC, the best Dynamics 365 partner.

Revolutionizing Self-Service with Dynamics 365 Portal: Benefits and Best Practices

Tue, 05/02/2023 - 08:01 By Maulik Shah

Providing efficient and effective customer self-service options has become increasingly important in today's fast-paced and digitally-driven business environment. Self-service saves customers time and effort, but it also assists businesses in lowering support costs and workload, increasing productivity, and improving customer satisfaction and loyalty.