Fri, 08/04/2023 - 07:21 By Maulik Shah Contributor Lloyd Sebag
Dynamics 365 Map

We're thrilled to announce the introduction of a new feature: Live Chat, in our Location Intelligence tool MappyField 365. This exciting addition will offer better and instant communication between on-field agents and their managers, leading to improved productivity and streamlined operations.

MappyField 365 is a geolocation plugin for Dynamics 365 users. With this integration, you can plot CRM data on a map, create optimized routes, make visit plans, track onfield agents in real time, and much more.

We understand the complex dynamics of managing on-field operations. It calls for a robust, quick, and efficient communication system. 

Our on-field agents often encounter scenarios that require immediate attention, resolution, or discussion with managers back at the office. 

Traditional modes of communication could lead to delays, miscommunications, or operational inefficiencies. Recognizing this challenge, we sought to bridge this gap with the introduction of the Live Chat feature in MappyField 365.

The Live Chat feature is an integrated, real-time communication tool designed to facilitate instant and efficient communication between on-field agents and their managers. 

With a simple, user-friendly interface, the feature enables agents to start a chat with their managers directly from the Dynamics 365 map plugin in Dynamics 365. 

Benefits of the Live Chat Feature

For on-field agents, the Live Chat feature acts as an instant lifeline, connecting them directly with their managers. It allows for quicker problem-solving, as agents can get immediate responses to their queries. They can share live updates from the field, which could be crucial for organizational operations and decision-making.

For managers, this feature provides real-time insights into on-field operations, leading to better management and improved decision-making capabilities. It increases productivity by saving the time usually spent on the back-and-forth of emails or phone calls. The Live Chat feature allows managers to guide their agents in real time, ensuring optimal performance and efficient service delivery.

Wrapping Up

At MappyField 365, we continually strive to improve and evolve. With the introduction of the Live Chat feature, MappyField 365 is taking a significant step towards revolutionizing on-field operations management. By offering instant, real-time communication between on-field agents and their managers, we aim to streamline processes, improve productivity, and, ultimately, enhance the customer experience.



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