Wed, 01/04/2023 - 08:24 By Maulik Shah Contributor Lloyd Sebag
Dynamics 365 portal

Travel agencies are increasingly turning to technology for solutions to their challenges. Dynamics 365 Portal for Travel is a cloud-based customer portal that provides travel agencies with all the features and tools necessary to streamline their operations and better serve their customers. 

In this post, we'll explore the features, benefits, and trends of Dynamics 365 Portal for Travel and discuss how it can improve the customer experience.

What is Dynamics 365 Portal for Travel?

It is a web-based solution that allows companies to extend their customer engagement capabilities. It helps businesses to create and manage content, develop self-service portals, collect customer data, and personalize customer experiences. 

Dynamics 365 Portal for the travel industry provides a powerful platform to drive customer satisfaction. It enables businesses to create online portals that deliver a seamless and personalized customer journey. Travel companies can provide personalized services, improve customer loyalty, and maximize profits with this portal.

Not only does this travel portal help companies create effective customer journeys, but it also helps them stay ahead of the curve. It allows companies to build smarter, more intelligent services that enable them to remain competitive in a crowded marketplace. This can help companies stay one step ahead of their competitors while providing customers with the best possible experience.

Features of Dynamics 365 Travel Portal

Dynamics 365 Portal for Travel is a powerful customer-facing portal that allows businesses to provide their customers with a modern, integrated experience. It has many features for both customers and the admin. Let's understand them separately:

  • For the Admin

Here's what the portal admin can do:

  • Lots of Data

A travel portal can be a valuable tool for business travelers. By providing information on destinations, popular modes of transport, and other factors, a portal can help business travelers save money on their travels. This information can also help businesses attract new customers, as they can better understand popular attractions in a certain location.

  • Partner/customer onboarding

With Dynamics 365 Portal for Travel, users can quickly add partners and customers to their database. This makes it easier to keep track of clients and automate processes like contracts and payments. Additionally, this portal lets users assign roles and responsibilities within their organization, allowing everyone accesses to important documents and tools.

  • Offers and discounts

The admin can add offers and discounts to the portal, making it more attractive to potential customers. Companies can use this feature to increase sales by offering special deals or incentives, making customers more likely to purchase from them. 

  • Dashboard

The dashboard gives an overview of the system usage, such as user statistics, usage statistics, and activity logs. The dashboard also includes alerts that help admins easily identify any system issues that need attention. 

  • Reports

Reports provide detailed information about each user's activities within the portal, such as page views per day, search keywords used, and overall engagement levels. Admins can generate various reports to gain insights into how the portal performs and customers use it. 

  • Analytics

It allows admins to monitor and analyze user behavior and trends, helping them gain insights into how well their portal performs and where improvements need to be made. Admins can also analyze customer feedback and usage data to gain deeper insights into customer preferences and behaviors.

  • For the Customer

Here's what your customers will enjoy:

  • All-in-one booking experience

Customers can book flights, hotels, and rental cars directly from the portal without switching between different systems. Customers can compare prices across different providers and choose the option that suits them best. 

  • Easy payment options

Customers can make payments directly from the portal via credit cards or PayPal. This helps reduce cart abandonment rates as customers can navigate away from the portal to complete their transactions. 

  • Personalized recommendations

Customers get tailored recommendations based on their past purchases and interests. This ensures that customers get content that is relevant and engaging. 

  • Reviews & Ratings

Customers can leave reviews and ratings after completing their purchase on the portal. These reviews help other customers better understand what they can expect before they buy something from your business. 

  • Loyalty Programs

Customers can join loyalty programs to earn rewards and discounts when they book through your portal. These rewards encourage customers to come back time after time.

By leveraging the benefits of a travel portal, businesses can increase operational efficiency and decrease costs associated with manual processes. Additionally, they can improve customer experiences with personalization and automation while providing faster service access. 

How can the Dynamics 365 Portal Benefit the Travel Industry?

Dynamics 365 Portal for Travel is an innovative solution that can help travel businesses streamline customer interactions, increase efficiency and drive greater profitability. Below are a few of this portal’s benefits:

  • Streamlined Processes: It simplifies and streamlines processes by allowing customers to easily book, modify and cancel travel reservations.
  • Increased Efficiency: By providing a single platform for all customer interactions, Dynamics 365 Portal for Travel reduces the need for manual processing and increases overall efficiency.
  • Cost Savings: With this innovative portal, businesses can save time and money by automating processes and reducing the time needed to complete tasks.
  • Improved Customer Experience: By providing customers with a secure and easy-to-use online system, this portal helps businesses deliver a better customer experience.
  • Robust Security: The portal is designed with robust security measures to protect customer data and ensure a safe and secure environment.
  • Automated Reminders & Notifications: Businesses can also use the portal to send automated reminders and notifications to customers, ensuring timely communication and helping build trust.
  • Customizable Solutions: It allows businesses to have the flexibility to customize solutions to meet their individual needs and objectives.

Overall, Dynamics 365 Portal for Travel helps travel businesses build stronger customer relationships, improve operational efficiency, and maximize profits.

What are the Capabilities/Functionalities of the Dynamics 365 Portal

Dynamics 365 Portal is a powerful platform that can help businesses in the travel industry streamline operations and provide great customer experiences. The portal offers many capabilities to enhance customer service, manage customer data, and make booking and planning trips easier.


Self-service enables customers, partners, and employees to carry out their activities themselves without needing help from customer support executives. This way, you can reduce the help requests volume and improve the customer service experience.

For example, customers can make bookings and changes to their travel plans on their own. It has automated processes that can manage customer data entry without manual intervention. 

Customer Engagement

The portal also helps you foster relationships with your customers by allowing them to interact with the brand in a personal way.

For example, customers can access their own personalized dashboard with information about past and upcoming trips. The platform can also provide exclusive offers and discounts tailored to their interests. Additionally, you can create content that's specifically targeted to each customer segment. This can help to improve customer engagement & loyalty.

Vendor collaboration

The portal allows you to easily collaborate with vendors such as hotels, airlines, and car rental companies. You can integrate existing vendor databases with your system to enable seamless collaborations between vendors and customers. This makes it easier for customers to view available options and purchase tickets directly from vendor websites.

You can use the system to configure dynamic pricing models based on supply and demand. Furthermore, you can integrate APIs of popular payment gateways to allow customers to pay online.

Ticket Management

It offers features such as ticket management, allowing customers to raise a ticket whenever they have an issue and track its status. This makes it easier for them to deal with any problems. Automated notifications are sent when a ticket is raised or updated so customers stay informed at all times.

All these capabilities clearly show how this platform can benefit businesses in the travel industry.

What are the Latest Trends in Travel Portals?

  • The use of mobile technology for reservations and payments is increasing in the travel industry. Mobile devices have become essential for travelers, and many hotels, airlines, and other businesses are providing apps for travelers to quickly access their services.
  • Online booking systems are becoming more popular with travelers, who can compare prices from different providers and purchase tickets from the comfort of their homes. Many travel companies offer deals through their own website, making it easier for travelers to find the best price.
  • Virtual reality (VR) technology is being used to give customers a better understanding of what they are buying. For instance, many hotels use VR to virtual tour their hotel rooms and amenities.
  • Big data is being used in the travel industry to track customer preferences and provide personalized offers. Companies can use big data to analyze customer behavior and tailor their services accordingly. This allows for greater efficiency and improved customer satisfaction.
  • Contactless payments allow customers to pay for services without physically handling money or credit cards. This can help improve security, reduce fraud risk, and provide a more convenient way for travelers to pay for their purchases.
  • Chatbots are deployed to help customers find information quickly, book tickets, and provide customer support. AI-powered language translation makes communication between travelers and service providers smoother.

As the travel industry continues to evolve and adapt to the latest trends, it's important to keep up with the changes to stay ahead of the competition.

Want Something Out-of-box? Let Us Assist You

Are you looking for something unique, tailored to your needs, and fully customizable? 

Let us help you make the most of Dynamics 365 Portal for Travel. Our team of experts can provide you with the best services and support to ensure you get the most out of the portal.

With our expertise, you can create an experience that meets your customers' needs and suits your brand. We provide professional advice and guidance on how to set up your portal, configure it for your specific needs, and add custom features for a truly unique experience.

Contact ABC today to learn more about what we can do for you.


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